privacy

The Healing Mind Privacy Policy  

Introduction

Last Updated: September 2019

This privacy notice applies between you, the user of this Website and The Healing Mind, the owner and provider of this Website. The Healing Mind takes the privacy of your information very seriously. This privacy notice applies to our use of any and all data collected by us or provided by you in relation to your use of the Website. Please read this privacy notice carefully.

Definitions

Personal Information
collectively all personal information that you submit to The Healing Mind via the Website. This definition incorporates, where applicable, the definitions of 'personal data' provided, in UK and EU Data Protection Law;

Cookies
a small text file placed on your computer by this Website when you visit certain parts of the Website and/or when you use certain features of the Website. Details of the cookies (and other similar technologies) used by this Website are set out in the clause below (Cookies);

The Healing Mind, 
The Healing Mind, the organisation and owner of the website

UK and EU Data Protection Law
the Data Protection Act 2018, the General Data Protection Regulation (EU) 2016/679 (GDPR) and the Privacy and Electronic Communications (EC Directive) Regulations 2003 as amended by the Privacy and Electronic Communications (EC Directive) (Amendment) Regulations 2011;

User or you
any individual that accesses the website; and

Website
the website that you are currently using, www.thehealingmind.co.uk, and any sub-domains of this site unless expressly excluded by their own terms and conditions.

Scope of this privacy notice
This privacy notice applies only to the actions of The Healing Mind and users with respect to this Website. It does not extend to any websites that can be accessed from this Website including, but not limited to, any links we may provide to social media websites.

Personal Information collected
We may collect the following Personal Information from you:

Information that you provide voluntarily
Certain parts of our Website may ask you to provide Personal Information voluntarily: for example, we may ask you to provide your contact details in order to register interest in services, to subscribe to marketing communications from us, and/or to submit enquiries to us. The Personal Information that you are asked to provide, and the reasons why you are asked to provide it, will be made clear to you at the point we ask you to provide your Personal Information.

Some of the Personal Information that you provide may include sensitive information, such as health-related information, which we need when you are applying for treatment for yourself or someone you know through the Website.

Information that we collect automatically
When you visit our Website, we may collect certain information automatically from your device.
Specifically, the information we collect automatically may include information like your IP address, device type, unique device identification numbers, browser-type, broad geographic location (e.g. country or city-level location) and other technical information. We may also collect information about how your device has interacted with our Website, including the pages accessed and links clicked.

Collecting this information enables us to better understand the visitors who come to our Website, where they come from, and what content on our Website is of interest to them. We use this information for our internal analytics purposes and to improve the quality and relevance of our Website to our visitors.

Some of this information may be collected using cookies and similar tracking technology, as explained further under the heading “Cookies” [link] below.

In general, we will use the Personal Information we collect from you only for the purposes described in this Privacy Notice or for purposes that we explain to you at the time we collect your Personal Information. However, we may also use your Personal Information for other purposes that are not incompatible with the purposes we have disclosed to you (such as archiving purposes in the public interest, scientific or historical research purposes, or statistical purposes) if and where this is permitted by applicable data protection laws.

Information that we collect from third parties
During treatment at The Healing Mind, we may receive personal information about you from a referral organisation, GP or other medical professional (see 'Sharing Data' for more information). The information we collect includes information on treatment received, treatment needs and the outcome of any pre-existing condition.

Our use of Personal Information
For purposes of the UK and EU Data Protection Law, The Healing Mind is the "data controller".

We will retain any data you submit on the Website if we have an ongoing legitimate business need to do so (for example, to provide you with services or to comply with applicable legal, tax or accounting requirements). When we have no ongoing legitimate business need to process your Personal Information, we will either delete or anonymise it or, if this is not possible (for example, because your Personal Information has been stored in backup archives), then we will securely store your Personal Information and isolate it from any further processing until deletion is possible.

If you undertake services with The Healing Mind, we will retain your information for as long as we need too to comply with requirements on retention of medical and safeguarding data. We will also retain your information if we have a legitimate need to do so (for example, to follow your progress once you leave our service, or to invite you to future events).

If you submit information to us but decide not undertake services with The Healing Mind, we will retain your information for a limited amount of time so that a) we can assess interest in our services; and b) so that you do not have to re-input your information if you decide to undertake treatment at The Healing Mind in that time-frame.

Unless we are obliged or permitted by law to do so, and subject to any third party disclosures specifically set out in this policy, your data will not be disclosed to third parties.

All Personal Information is stored securely in accordance with the principles of UK and EU Data Protection Law. For more details on security see the clause below (Security).

Any or all of the above data may be required by us from time to time in order to provide you with the best possible service and experience when using our Website. Specifically, data may be used by us for the following reasons:

internal record keeping;
transmission by email of materials that may be of interest to you;
contacting you in relation to treatment options;
in each case, in accordance with this privacy notice.

Sharing Data
The Healing Mind may, from time to time, employ the services of other parties for dealing with certain processes necessary for the operation of the Website (for example, to support the delivery of, provide functionality on, or help to enhance the security of our Website).

The Healing Mind may also disclose your Personal Information to any competent law enforcement body, regulatory, government agency, court or other third party where we believe disclosure is necessary (i) as a matter of applicable law or regulation, (ii) to exercise, establish or defend our legal rights, or (iii) to protect your vital interests or those of any other person; or to any other person (with your consent to the disclosure).

Links to other websites
This Website may, from time to time, provide links to other websites. We have no control over such websites and are not responsible for the content of these websites. This privacy notice does not extend to your use of such websites. You are advised to read the privacy notice or statement of other websites prior to using them.

Changes of business ownership and control
The Healing Mind may, from time to time, expand or reduce our activities and this may involve the sale and/or the transfer of control of all or part of The Healing Mind. Personal Information provided by users will, where it is relevant to any part of our business so transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this privacy notice, be permitted to use the data for the purposes for which it was originally supplied to us.

We may also disclose data to a prospective purchaser of our business or any part of it.
In the above instances, we will take steps with the aim of ensuring your privacy is protected.

Legal Basis
Our legal basis for collecting and using the Personal Information described above will depend on the Personal Information concerned and the specific context in which we collect it.

However, we will normally collect Personal Information from you only where we have your consent to do so, where we need the Personal Information to perform a contract with you, or where the processing is in our legitimate interests and not overridden by your data protection interests or fundamental rights and freedoms. In some cases, we may also have a legal obligation to collect Personal Information from you or may otherwise need the Personal Information to protect your vital interests or those of another person e.g. give urgent medical care.
If we ask you to provide Personal Information to comply with a legal requirement or to perform a contract with you, we will make this clear at the relevant time and advise you whether the provision of your Personal Information is mandatory or not (as well as of the possible consequences if you do not provide your Personal Information).

If we collect any sensitive information from you (in particular, any health-related information that you may provide to us if you are applying for treatment for yourself or someone you know through the website), we will always obtain your consent to us processing that information.

Cookies
To use all features and functions available on the Website, you may be required to submit certain data.
We use Cookies to collect and use Personal Information about you. For further information about the types of Cookies we use, why, and how you can control Cookies, please see our Cookie Statement.

Data Protection Rights
You have the following data protection rights:
If you wish to access, correct, update or request deletion of your Personal Information, you can do so at any time by contacting us using the contact details provided below.

In addition, you can object to processing of your Personal Information, ask us to restrict processing of your Personal Information or request portability of your Personal Information. Again, you can exercise these rights by contacting us using the contact details provided below.

You have the right to opt-out of marketing communications we send you at any time. You can exercise this right by clicking on the “unsubscribe” or “opt-out” link in the marketing e-mails we send you. To opt-out of other forms of marketing (such as postal marketing or telemarketing), then please contact us using the contact details provided below.

Similarly, if we have collected and process your Personal Information with your consent, then you can withdraw your consent at any time. Withdrawing your consent will not affect the lawfulness of any processing we conducted prior to your withdrawal, nor will it affect processing of your Personal Information conducted in reliance on lawful processing grounds other than consent.

You have the right to complain to a data protection authority about our collection and use of your Personal Information.

Security
Data security is of great importance to The Healing Mind and to protect your data we have put in place appropriate technical and organisational measures to safeguard and secure data collected via this website. The measures we use are designed to provide a level of security appropriate to the risk of processing your Personal Information.

If password access is required for certain parts of the Website, you are responsible for keeping this password confidential.
We endeavour to do our best to protect your personal data. However, transmission of information over the internet is not entirely secure and is done at your own risk. We cannot ensure the security of your data transmitted to the Website.

International Data Transfers
Your Personal Information may be transferred to, and processed in, countries other than the country in which you are resident. These countries may have data protection laws that are different to the laws of your country (and, in some cases, may not be as protective).
Changes to this privacy notice and contact details

The Healing Mind reserves the right to change this privacy notice as we may deem necessary from time to time or as may be required by law. When we update this privacy notice, we will take appropriate measures to inform you, consistent with the significance of the changes we make.
You can see when this privacy notice was last updated by checking the “last updated” date displayed at the top of this privacy notice.
If you have any questions or concerns about our use of your Personal Information, please contact us at karen@thehealingmind.co.uk 

Last updated September 2019

Cookies

We and our trusted partners use cookies and other technologies in our related services, including when you visit our Site or access our services. 

A "cookie" is a small piece of information that a website assigns to your device while you are viewing a website. Cookies are very helpful and can be used for various different purposes. These purposes include allowing you to navigate between pages efficiently, enabling automatic activation of certain features, remembering your preferences and making the interaction between you and our Services quicker and easier. Cookies are also used to help make sure that the advertisements you see are relevant to you and your interests and to compile statistical data on your use of our Services. 

The Site uses the following types of cookies:

a. 'session cookies' , which are stored only temporarily during a browsing session in order to allow normal use of the system and are deleted from your device when the browser is closed; 

b. 'persistent cookies ', which are read only by the Site, saved on your computer for a fixed period and are not deleted when the browser is closed. Such cookies are used where we need to know who you are for repeat visits, for example to allow us to store your preferences for the next sign-in; 

c. 'third-party cookies' , which are set by other online services who run content on the page you are viewing, for example by third-party analytics companies who monitor and analyse our web access.

Cookies do not contain any information that personally identifies you, but Personal Information that we store about you may be linked, by us, to the information stored in and obtained from cookies. You may remove the cookies by following the instructions of your device preferences; however, if you choose to disable cookies, some features of our Site may not operate properly and your online experience may be limited.

We use a tool which is based on the Snowplow Analytics  technology to collect information about your use of the Site. The tool collects information such as how often users access the Site, which pages they visit when they do so, etc. The tool does not collect any Personal Information and is only used by our Site hosting and operating service provider to improve the Site and services.

Use of script libraries (Google Web Fonts)

In order to present our contents correctly and make them graphically appealing across all browsers, we use script libraries and font libraries such as Google Web Fonts ( https://www.google.com/webfonts ) on this website. Google Web Fonts are transferred to your browser's cache to avoid multiple loading. If your browser does not support Google Web Fonts or does not allow access, content will be displayed in a default font. 
  • Calling script libraries or font libraries automatically triggers a connection to the library operator. In theory, it is possible – but currently also unclear whether and, if so, for what purposes – that operators of corresponding libraries collect data.

  • The privacy policy of the library operator Google can be found here: https://www.google.com/policies/privacy .

Third-party collection of information

Our policy only addresses the use and disclosure of information we collect from you. To the extent you disclose your information to other parties or sites throughout the internet, different rules may apply to their use or disclosure of the information you disclose to them. Accordingly, we encourage you to read the terms and conditions and privacy policy of each third party that you choose to disclose information to. 

This Privacy Policy does not apply to the practices of companies that we do not own or control, nor to individuals whom we do not employ or manage, including any of the third parties which we may disclose information to as set out in this Privacy Policy. 

How do we safeguard your information?

We take great care in implementing and maintaining the security of the Site and your information. [ please see Privacy Policy  above] . Although we take reasonable steps to safeguard information, we cannot be responsible for the acts of those who gain unauthorised access or abuse our Site, and we make no warranty, express, implied or otherwise, that we will prevent such access.

Transfer of data outside the EEA 

Please note that some data recipients may be located outside the EEA. In such cases we will transfer your data only to such countries as approved by the European Commission as providing adequate level of data protection, or enter into legal agreements ensuring an adequate level of data protection.

Advertisements

We may use a third-party advertising technology to serve advertisements when you access the Site. This technology uses your information with regards to your use of the Services to serve advertisements to you (e.g., by placing third-party cookies on your web browser). 

You may opt out of many third-party ad networks, including those operated by members of the Network Advertising Initiative ("NAI") and the Digital Advertising Alliance ("DAA"). For more information about this practice by NAI and DAA members, and your choices regarding having this information used by these companies, including how to opt-out of third-party ad networks operated by NAI and DAA members, please visit their respective websites: http://optout.networkadvertising.org/#!/ and http://optout.aboutads.info/#!/.

Marketing

We may use your Personal Information such as your name, email address, telephone number, etc., ourselves or by using our third-party subcontractors, for the purpose of providing you with promotional materials concerning our services which we believe may interest you.  

To respect your right to privacy, within such marketing materials we provide you with the means to opt out of receiving further marketing offers from us. If you unsubscribe, we will remove your email address or telephone number from our marketing distribution lists. 

Please note that even if you have unsubscribed from receiving marketing emails from us, we may send you other types of important email communications without offering you the opportunity to opt out of receiving them. These may include customer service announcements or administrative notices.

Corporate transaction

We may share information in the event of a corporate transaction (e.g. sale of a substantial part of our business, merger, consolidation or asset sale). In the event of the above, the transferee or acquiring company will assume the rights and obligations as described in this Privacy Policy.

Minors

We understand the importance of protecting children’s privacy, especially in an online environment. The Site is not designed for or directed at children. Under no circumstances shall we allow the use of our services by minors without prior consent or authorisation by a parent or legal guardian. We do not knowingly collect Personal Information from minors. If a parent or guardian becomes aware that his or her child has provided us with Personal Information without their consent, he or she should contact us at [karen@thehealingmind.co.uk] .

Updates or amendments to this Privacy Policy

We reserve the right to periodically amend or revise the Privacy Policy; material changes will be effective immediately upon the display of the revised Privacy policy. The last revision will be reflected in the "Last modified" section. Your continued use of the Platform, following the notification of such amendments on our website, constitutes your acknowledgment and consent of such amendments to the Privacy Policy and your agreement to be bound by the terms of such amendments.

How to contact us

If you have any general questions about the Site or the information we collect about you and how we use it, you can contact us at karen@thehealingmind.co.uk
The Healing Mind
5 Meadow Close
Tarvin
Chester
CH3 8LY
Last Modified: September 2019
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